Collaborative Aotearoa and Practice Managers & Administrators of NZ (PMAANZ) would like to acknowledge WellSouth for providing their template to allow our organisations to expand and develop further a wonderful resource. This manual template is a baseline and provides national level information and contacts that are valid for all practices in Aotearoa. It requires practice managers to research and add their practice, regional and PHO specific information. This is not a complete standing operating procedure document, and detailed or sensitive operating processes should sit outside of this manual.